DELIVERY

ORDER PACKING

Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local Epic Armoury partners to accommodate faster delivery times. This does not add any additional cost to your purchase.

ORDER SHIPPING

We usually pack and ship your order within 1 business day, but delays may occur. Orders are shipped through UPS and the delivery time will depend on the country of destination. Whenever possible we will send packages to a delivery point, close to your specified address first, if this is not possible we will send the package to you specified home address.

CLICK & COLLECT at the Iron Fortress

It is possible to pick up your order in person at the Iron Fortress: Kornmarksvej 12-14, 2605 Brøndby, Copenhagen, Denmark on workdays between 09:00 and 15:30.
This feature is only available for orders placed in DKK (Denmark). If you'd like to take advantage of the free click & collect, please select "Afhentning på Kornmarksvej 12-14" upon check out.

IMPORT FEES & VALUE ADDED TAX

There will be no additional charges, customs processing fees or hidden fees for International postage shipping. We pay any additional fee or tax associated with sending the package to your destination. 

Be aware that while we do pay for customs, there might be extra fees incurred when receiving a shipment in Turkey. We have been notified by several customers from Turkey that they have had their shipments withheld by Turkish customs. As such, you may be forced to pay an extra tariff. We will try everything we can, from our end, to make sure that your package arrive as effortlessly as possible and have you avoid paying extra fees.

SHIPPING RATES FOR INDIVIDUAL COUNTRIES

To find your countries shipping rate, simply choose your country in the Bag of holding (Cart) the shipping rate for the chosen country will then be shown in the lower corner of the screen, underneath the total price for any wares you may have in your bag of holding (Cart) at this time. Your shipping price will decrease as you add more products to your cart. In some cases, free shipping will be an option if your bag of holding reaches a specific threshold, which differs for each country.

We are currently shipping to the following countries. If your country isn’t listed here, please contact us directly:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cypress, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Portugal, Reunion Island, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Netherlands, Ukraine (currently not possible), USA. Russia is suspended due to the war in Ukraine.

SHIPPING OF TENTS

As our canvas tents and canvas tent roof pieces have considerable volume and weight, the standard calculator for shipping does not apply when ordering this product type. After ordering a tent or roof piece from our website, we will contact you and provide an exact shipping offer based on your location, which you must confirm before packing and shipping your order.