Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local Epic Armoury partners to accommodate faster delivery times. This does not add any additional cost to your purchase.
We usually pack and ship your order within 1 business day, but delays may occur. Orders are shipped through UPS and the delivery time will depend on the country of destination. Whenever possible we will send packages to a delivery point, close to your specified address first, if this is not possible we will send the package to you specified home address.
CLICK & COLLECT: Convenient Pickup Options for Special Seasons and Events
At Epic Armoury, we understand the importance of providing flexible and hassle-free shopping experiences for our customers. That's why we offer Click & Collect options during specific seasons and events, allowing you to conveniently collect your desired items.
Click & Collect is currently available for ConQuest of Mythodea 2023. This means you can easily pre-order your favorite products online and pick them up at our designated location during the event.
To learn more about our Click & Collect service, please visit our dedicated page.
IMPORT FEES & VALUE ADDED TAX
There will be no additional charges, customs processing fees or hidden fees for International postage shipping. We pay any additional fee or tax associated with sending the package to your destination.
Be aware that while we do pay for customs, there might be extra fees incurred when receiving a shipment in Turkey. We have been notified by several customers from Turkey that they have had their shipments withheld by Turkish customs. As such, you may be forced to pay an extra tariff. We will try everything we can, from our end, to make sure that your package arrive as effortlessly as possible and have you avoid paying extra fees.
SHIPPING RATES FOR INDIVIDUAL COUNTRIES
To find your countries shipping rate, simply choose your country in the Bag of holding (Cart) the shipping rate for the chosen country will then be shown in the lower corner of the screen, underneath the total price for any wares you may have in your bag of holding (Cart) at this time. Your shipping price will decrease as you add more products to your cart. In some cases, free shipping will be an option if your bag of holding reaches a specific threshold, which differs for each country.
We are currently shipping to the following countries. If your country isn’t listed here, please contact us directly:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cypress, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Portugal, Reunion Island, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Netherlands, Ukraine (currently not possible), USA. Russia is suspended due to the war in Ukraine.
SHIPPING OF TENTS
As our canvas tents and canvas tent roof pieces have considerable volume and weight, the standard calculator for shipping does not apply when ordering this product type. After ordering a tent or roof piece from our website, we will contact you and provide an exact shipping offer based on your location, which you must confirm before packing and shipping your order.
There are days of the year when we cannot ship your order. During these periods, there may be a longer shipping and subsequent delivery time. This is usually due to national holidays. There might also be other times when we cannot ship your orders within our stated timeframe, but you will be notified immediately if this happens. Please note that the days listed below are only when our warehouse cannot pack and ship your order and not holidays that may affect the delivery of your package.
New Year's Day
New Year's Eve